cd33's Privacy Policy

Introduction and Applicability

This privacy policy applies to all services and platforms of cd33. When you register, log in, play games, or use any service on cd33, the terms of this policy govern the relationship between you and cd33. By following the terms set out in this policy, you are consenting to our data processing practices.

cd33's Terms and Conditions and this privacy policy together form the legal basis of our services. Please read both documents carefully before using the platform.

Information We Collect

2.1 Registration and Account Information

The following information is collected when creating an account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (when identity verification is required)

2.2 Financial Information

When bKash, Nagad, Rocket, or Upay is used for deposits and withdrawals, the relevant mobile financial service number and transaction records are collected. Under no circumstances do we collect your mobile banking PIN or full account password.

2.3 Usage Information

Information collected automatically while using the platform includes:

• IP address and device type
• Browser version and operating system
• Login time and session duration
• Game history and betting records
• Information obtained from cookies and similar tracking technologies

Purpose of Data Use

cd33 uses collected information only for the following purposes:

• Account registration, verification, and management
• Processing deposits and withdrawals, and verifying transactions
• Providing bonuses, rewards, and VIP benefits
• Operating 24/7 live chat and email support
• Detecting and preventing fraudulent activity
• Improving platform security and performance
• Meeting legal obligations and resolving disputes

Collected information is also analysed to ensure you are playing responsibly on cd33. Visit the Responsible Gaming page for more details.

Data Sharing and Disclosure

cd33 does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, technology infrastructure, and identity verification. These organisations receive only the information necessary to provide the specific service and are required to comply with our privacy standards.

4.2 Legal Requirements

We may be required to provide information in response to a valid legal order, investigation, or request from a regulatory authority. In such cases, it may not be possible to notify the user in advance.

4.3 Fraud Prevention

If money laundering or any other fraudulent activity is suspected, information may be shared with the relevant authorities.

Data Security Measures

cd33 uses industry-standard technology to protect your information. Our security measures include:

• SSL (Secure Sockets Layer) encryption for all data transmissions
• AES-256 encryption technology for stored data
• Regular security audits and penetration testing
• Restricted staff access — only authorised personnel can view sensitive information
• Automatic alerts for suspicious login attempts
• 24-hour system monitoring

However, no transmission of information over the internet is completely risk-free. Even with the highest level of precaution, complete security of data cannot be guaranteed. Use a strong password to protect your account and never share it with anyone.

Cookies and Tracking Technologies

The cd33 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, saving language preferences, and performing security verification. Disabling them will prevent the platform from functioning properly.

6.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform and to improve the quality of our services. This information is analysed in aggregate — it is not used to identify any specific individual.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed or becomes inactive, certain information must be retained for a defined period due to legal and regulatory requirements.

Financial transaction records, identity verification documents, and dispute-related information may be retained for an extended period. Once the defined period expires, information is securely deleted or anonymised.

Your Rights and Controls

As a cd33 user, you have various rights over your own information:

8.1 Right to Access

You may request to view your personal information held by us at any time.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, contact our support team directly to have it corrected.

8.3 Right to Erasure

After closing your account, you may request deletion of your personal information. However, if legal obligations apply, it may not be possible to delete all information immediately.

8.4 Unsubscribe from Marketing Communications

To stop receiving promotional messages from cd33, unsubscribe through your account settings or notify our support team. Essential messages related to your account and transactions will continue to be sent.

Protection of Minors' Information

All cd33 services are for persons aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is followed during account registration.

If we become aware that information from a minor has been stored with us, that account will be closed immediately and the information will be deleted.

Third-Party Links and Services

The cd33 platform may occasionally contain references to third-party services. These third-party websites or services have their own privacy policies, which are outside cd33's control. You are advised to read those policies before using any third-party platform.

When payments are made via bKash, Nagad, Rocket, or Upay, the transaction information is governed by the respective mobile financial service provider's policy.

Policy Changes and Updates

cd33 reserves the right to change this privacy policy at any time. For significant changes, a notification will be sent to the registered mobile number or email address. Minor changes will be updated on this page only.

If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the new policy. You are advised to check this page regularly.

To learn more about cd33 and who we are, visit the About Us page.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.